In higher education, universities and colleges rely on streamlined processes to collect valuable student feedback through course evaluations. While having a powerful evaluation platform is crucial, the quality of customer support is just as important. Real-time, human customer support can make or break the user experience for institutions. When technical issues arise or assistance is needed, universities need to know that there’s a responsive, knowledgeable team on the other end, ready to help.
At SmartEvals, we understand that providing top-notch customer support is key to ensuring that institutions have a smooth, stress-free experience. Our commitment to real-time, human customer support is part of what sets us apart from other course evaluation companies. Here’s why exceptional customer support is essential for universities—and how SmartEvals delivers the best in the industry.
Why Real-Time, Human Customer Support Matters
- Quick Problem Resolution
When running course evaluations, especially during busy times at the end of the semester, technical issues or questions can disrupt the entire process. Having immediate access to live support ensures that problems are resolved quickly, preventing delays in data collection or user frustration. - Personalized Assistance
Automated chatbots and FAQs can’t provide the personalized care that human support teams can offer. Human support staff can listen to your specific issue, understand the context, and provide tailored solutions that suit your institution’s unique needs. - Expertise and Accountability
Real-time customer support provided by experienced staff guarantees that problems are handled by professionals who deeply understand the platform. A knowledgeable support team takes ownership of resolving any challenges, giving users confidence that their issues are in good hands. - Relationship Building
Great customer service isn’t just about solving problems—it’s about building trust. When institutions feel like they can rely on a company for responsive, helpful service, they’re more likely to form long-term partnerships. This relationship creates a cycle of positive experiences, where the company continually learns how to better serve its clients.
Why SmartEvals Has the Best Customer Support in the Industry
At SmartEvals, we believe that exceptional customer support is just as important as having the best course evaluation platform. That’s why we’ve built a team of experts who are available to assist our clients. Don’t just take our word for it—our clients regularly praise our support team for going above and beyond. Here’s what they have to say:
Consistent 10/10 Ratings from Clients:
David A. Cooper from Stillman College shared his appreciation for our team, saying:
“I want to take this time to express my utmost satisfaction with the support staff at SmartEvals. On a scale from 1-10, I would rate all of them a 10.”
Our support team consistently receives top marks from clients who value not only the speed and efficiency of our service but also the quality of the personalized attention they receive. We aim to be more than just a support team—we strive to be your trusted partner in ensuring a successful course evaluation process.
Exceeding Industry Standards
Henry King from Indiana Technical College, who has over 28 years of experience working with IT support teams, said:
“I’ve worked with various IT support teams throughout my 28+ year career who represent large, medium, and small size IT consultant firms. Count yourself fortunate because your support team far exceeds many in the industry, and I would dare say your support team’s customer service may provide SmartEvals a competitive advantage in your industry given what our project team researched in the beginning!!”
This high praise reflects our commitment to not only meeting but exceeding the industry standard for customer service. Our dedication to real-time, human support provides us with a competitive edge, and we continually work to improve so that we can always deliver exceptional service.
Seamless Implementation and Ongoing Support
We know that setting up and implementing a new system can be stressful for institutions. That’s why we make sure our support staff is there every step of the way. As Philander Smith College noted:
“The implementation was a great success! Kudos to your tech support staff. They helped me get the program up and running in a short time frame.”
Our tech support team ensures that institutions have a smooth, seamless implementation experience. We understand the time-sensitive nature of course evaluations and work hard to ensure that our clients are up and running without delays. From implementation to ongoing assistance, we are with you at every step.
The SmartEvals Support Advantage
SmartEvals is more than just a course evaluation platform—we’re a partner in ensuring your success. Our real-time, human customer support is available to guide you through every step of the process, from setup to troubleshooting to getting the most out of your data. With our team, you can count on:
- Immediate assistance when you need it most
- Personalized service tailored to your institution’s needs
- Expert advice from professionals who know the platform inside and out
- Consistent, top-rated support that builds long-term trust
At SmartEvals, we take pride in offering not just a powerful course evaluation tool, but also the best customer service in the industry. Whether you’re dealing with a technical issue, need guidance on optimizing your evaluation strategy, or simply want a partner who values your success as much as you do, our support team is here for you.
In the world of course evaluations, having real-time, human customer support can make all the difference. At SmartEvals, we don’t just deliver top-notch evaluation tools; we provide exceptional support that ensures your institution can gather meaningful feedback without any headaches. Our clients have spoken, and they agree—SmartEvals offers the best support in the league.
So, why settle for anything less? When you choose SmartEvals, you’re not only choosing a leading course evaluation platform but also a dedicated support team ready to help you every step of the way.