"From a technical perspective, they have an easy to implement single-sign-on process that we were able to splice our SIS into. It all runs on their servers and you access everything via browser. ... Your dean can specify questions that will appear on every survey across the board, and instructors can go in and add some of their own .... No one can see an individual student’s responses--one of the benefits of working with an outside company that can make that commitment to students. ... I must admit I was skeptical as to whether or not online response rates would be equivalent to a paper process administered to a captive audience in a class, but it is working for us"
Chief Information Officer
University of Mary
"I wish all my vendors had your level of support talent and professionalism. "
Northeast Texas Community College
"I appreciate your patience and willingness to help us get this right. The customer service you provide is outstanding!"
Director, Institutional Effectiveness
Governors State University
"Setting up our first evaluation was much easier than I had thought it would be. The system is very easy to use!"
Director, Extended University
Holy Family University
"Everyone was pleased with the results of the pilot. Faculty were particularly impressed with the increased number and extent of written comments provided by the students."
S. Maureen McGarrity, Ph.D.
Vice President for Academic Affairs
Colorado State University - Pueblo
"We were extremely happy with the results after our first semester with [SmartEvals] and got considerably better response rates than we expected. Also, I have not heard one single complaint from a student; many even commented on how easy it was to use the [SmartEvals] system and felt secure that it offered them confidentiality."
Provost and Vice President Academic Affairs
"At Edgewood College we were already using evaluation software to do our course evaluations online, but were finding that the software was not scalable to the size of our small college. In addition, our response rates were pretty low because it was not as well run as this service. After our first semester of using [SmartEvals], our faculty were thrilled with the reporting and analysis tools at their fingertips and were thrilled to see a 15% jump in our response rates. ... We started saving 40% every year. It wasn’t just theoretical money either; we literally reduced our budget line for evaluations by $4,000. The real savings (if you add in the time it freed me up to do my job) was probably double."
Manager of Institutional Research
Northeast Mississippi Community College
"We like the web-based product because many of our faculty can update attendance from home… many of our faculty even embrace the iPad or Smartphone."
Associate Vice President of Planning and Research
Western State College
"It has been a pleasure to work with you. I always received help when I needed it and the help was always given in a calm, clear, and concise manner."
Academic Affairs Office
"Dear Mr. Piegza:
I’m the director of institutional research at Mansfield University.
My anxiety about administering your online course evaluations evaluations have indeed been unfounded because of the tremendous support Gap’s support
team has once again given me. I’m beyond pleased with your company’s customer support, which is surely unrivaled. Robin and Howard have been their usual amazing selves. I particularly appreciate their patience, and their encouraging words that I’ll improve my mastery of the system."
"I must admit I was skeptical as to whether or not online response rates would be equivalent to a paper process administered to a captive audience in a class, but it is working for us."
Blue Ridge Community College
"I appreciate EVERYONE at SmartEvals. I am SO impressed with the amazing, friendly support that I *always* receive from all of you!"
Melodee Edington Leyshon
"They wouldn’t have even known 70 students were in trouble using our previous system."
Montgomery County Community College
"Montgomery Community College has very stringent reporting rules. These rules determine which deans get to see which results and how often tenured instructors are required to show their results to the administration. One of the reasons we chose [SmartEvals] was that they had a very simple and easy solution that solved all of our needs. ... Everyone has such a positive, can-do attitude...and they deliver too!"
Dr. Joan Brookshire
Associate Vice President of Academic Affairs
"Everyone was extremely helpful. "
"Years ago, we were paying an outside company to do our 15-item teacher evaluations, and it was quite expensive in terms of time and money. Once we switched to Online Course Evaluations, we started saving 40% every year. It wasn’t just theoretical money either; we literally reduced our budget line for evaluations by $4,000. The real savings (if you add in the time it freed me up to do my job) was probably double"
"The faculty was amazed at the amount of useful data that was available immediately"
"Your customer service has been awesome and some of the best I’ve ever encountered. I genuinely look forward to working with you and your company."
Carnegie Mellon University
"I appreciate (as always) your friendly and patient support!"
South Texas College
"Thank you so much for the excellent customer service you provide to the students and faculty at STC."
Laura B. Talbot
Officer, Curriculum and Accreditation
Philander Smith College
"The implementation was a great success! Kudos to your tech support staff.. They helped me get the program up and running in a short time frame."
Director of Research and Assessment
Texas Christian University
"Good Product. Excellent customer support team."
Notre Dame of Maryland University
"While we were very happy with the product during our pilot, you should know that the support we received from SmartEvals ... was a key factor in my support of your product as the one for our institution. We are a small institution with a small support staff. ... Our immediate needs were very basic and we were up and running within days of me actually sitting down to concentrate on getting the service set up."
Crissa Holder Smith
Arizona State University
"We have to stop thinking of vendors as vendors, and think of them as partners. We have to do this, schools no longer have the luxury of investigating such decisions for months on end."
VP and CIO
Christian Brothers University
"I am so happy to have the opportunity to tell you what a wonderful, outstanding staff you have! ... This service is above and beyond! ... If only the rest of the world worked like you all...."
University at Buffalo: School of Social Work
"[SmartEvals] is a rare breed in software companies. You truly understand the meaning of customer service!"
Judah R. Gibson
Assistant to the Associate Dean for Academic Affairs
"I am thrilled with the [SmartEvals Course Evaluations] system; I couldn’t be happier! Everybody likes the reports that are provided and all the information that is so easily available. The School got a 75% response rate our first semester with [SmartEvals] ...."
Dean - Hasan School of Business
"Had to take the time to tell you how much I appreciated this [online course evaluation system]! They’re just so much faster, easier to complete and make comments on. I did mine today on my smartphone! How easy is that!?! Thanks so much!
Chicago College of Performing Arts
"One of the reasons that we have stayed with [SmartEvals] is that your customer service is extraordinary. ... Thanks for all your help. It is truly exemplary."
Dr. Rudy Marcozzi
"I can always count on [SmartEvals Customer Support] to help me answer all the questions I get from our Judson instructors and administrators."
Director of Online Education and Instructional Technology
"...we were looking for something that would solve our attendance tracking also. One day later, they called us up and said: ‘We have your attendance tracking tool—would you like to look at it?’"
University at Buffalo: School of Management
"Contrary to my expectations for the vast majority of questions (85%) the average rating given by our students went up by somewhere between .01 and .20 points with the [SmartEvals] system. In other words, the students who completed evaluations seemed to be systematically more favorable to their instructors."
Associate Dean for Exec. Ed.
"I appreciate EVERYONE at SmartEvals. I’m SO impressed with the amazing, friendly support that I ALWAYS receive from all of you! ... I’d love to see other companies mirror the superb support that all of you give to your clients .... I can’t tell you how important you guys are to me in getting my job done & just how much I appreciate all of the assistance you give to me!"
North Central State College
"The [SmartEvals Course Evaluations] system was very user-friendly and intuitive to setup. Setting up our first evaluation was a breeze!"
Chair, Community Education Department
"I’d love to see other companies mirror the superb support that all of you give to your clients"
Maharishi University of Management
"SmartEvals customer service continues to be super."
University of Tulsa
"SmartEvals provides the best support - always professional, informed, and patient!
Primary Evaluation Administrator
Northeastern Illinois University
"I would like to send a very special thank you to your entire support team. I would not [have] been able to deploy our Fall 2013 end of semester e-surveys without the expertise of your entire support group."
Kenneth S. Beyer
Learning Technologies Specialist
West Liberty University
"I always get the help I need from your friendly support staff."
"The responsiveness of the company has been overwhelming."
"Working with [SmartEvals] has been a very positive experience. Their technical support team has been quick to respond to requests for assistance, and I have been pleased with the level of customer service provided. We have recently completed a pilot of the [SmartEvals] system, and we will be replacing our paper-based evaluations with [SmartEvals]."
Title III Coordinator
UB School of Social Work
"We were very happy with the response rates using [SmartEvals]. In fact, it was about double what we received using another vendor the previous semester.
Dr. Kathleen A. Kost
"Over the past four years, we averaged about 100 students lost between Day 10 of the semester (Enrollment file creation) and the end of the sixth week (Audit file creation). The fifty additional students retained for the Fall 2011 semester could mean as much as an additional $65,000!"
MidAmerica Nazarene University
"I feel I am better informed because of those who utilize the system."
Director of Retention and Student Success
"The system provides many venues for reporting for instructors, [department heads, deans] and our public domain. ... The support is excellent! ... I appreciate (as always) your friendly and patient support! ... This is what you call great customer service--seriously!!"
"I’m glad you’re ’taking care of business’ with our B-School data! ... Your stellar support continues to exceed my expectations!"
Dr. Timothy Peterson
Dean of Academic Outreach
"I want to take this time to express my utmost satisfaction with the support staff at SmartEvals. On a scale from 1-10, I would rate all of them a 10. Please let your staff know that I really appreciated each and every one of them that I had the pleasure of speaking with."
David A. Cooper
IT Systems Specialist
"You guys rock! Thank you so much for your help; this is great."
"We have had a wonderful experience with the company and they have made many customizations in the program for us. I would say that is their best attribute – their willingness to accommodate whatever the customer wants. They have logged many hours of programming for us at no extra charge to us. They don’t just give you the product and expect you to conform to it; it conforms to you. ... The responsiveness of the company has been overwhelming."
"[SmartEvals Support has] consistently been able to understand our unique issues and help me troubleshoot solutions for our course structure and special needs. They always went above and beyond the call of duty and patiently walked me through every change and solution. They took the time to develop an understanding of our course structure that enabled [them] to troubleshoot our various issues and create a mechanism for your system to meet our needs every quarter."
Morgan Malmquist Dutton
Academic Systems and Operations - College of Nursing
East Mississippi Community College
"99% of our full time instructors use DropGuard for attendance and early alert. ... About 66% or our adjuncts use it. ... The product has been a positive cultural change at EMCC. Faculty love the ease of sending information to students, and students appreciate the feedback from instructors. When we coupled automatic phone calls with absence warnings, we expected most students to opt out of receiving calls; this has not been the case. They do actually press a key to indicate if they are returning to class after an absence or intend to drop. ... Our band director is excited about the new attendance procedure because he carries his tablet to the marching field. He will be able to enter attendance data on the field instead of carrying a scrap of paper back to his office to transfer information to DropGuard. We enjoy SmartEvals’s responsiveness to our requests for change and integration with Canvas!"
Student Success Coordinator
"I want to take this opportunity to thank you for your outstanding support in our recent round of evaluations!"
Tom Matthews, Ph.D.
Director of Assessment
"Using [SmartEvals] is quick and easy."
Faculty Technology Center
"Thank you! This is what you call great customer service.. seriously!!"
"The online evaluation system was easy to use and time-efficient. In fact, having the opportunity to complete evaluations on my own time schedule and at my own pace allowed me to provide more complete information than I might have otherwise. The e-mail reminders linked to the website were also helpful."
Jeffrey A. Jones
NYU School of Social Work
"The experience overall was wonderful. Even though it was my first time implementing such a system, your staff was always courteous and helpful. The program has been very easily accessible and I’m very pleased with the outcomes thus far. Again, I want to thank you for all of your professionalism and attention to detail. Your thoroughness in guiding and helping me set up the system made for an effortless transition. P.S. I love the audio help guide!"
Registration Services Manager
"The most important thing which I liked was that the evaluation was online and so convenient. It was easy to use and understand as only the courses we registered for were shown on the screen. We did not have to search for those. Overall it was a good experience."
Tri-County Technical College
"Your responsiveness is one of the reasons my pilot has gone so well. I have been made to feel like the success of my project was a top concern, which has been atypical in my experience with software support."
"My anxiety about administering your online course evaluations has indeed been unfounded because of the tremendous support [SmartEvals's] support team has once again given me. I’m beyond pleased with your company’s customer support, which is surely unrivaled. ... I particularly appreciate their patience, and their encouraging words that I’ll improve my mastery of the system. ... Trust me, I’m one of your biggest cheerleaders, and believe quality should be recognized and spoken about. ... Every time I think [SmartEvals] can’t outdo itself for customer service, I’m proven wrong. You guys are the best.
Dr. John R. Cosgrove, Ph.D.
Director of Institutional Research
Seattle University - Matteo Ricci College
"Customer service is always superb! Your team is so helpful and kind!"
"We were surprised to get a response rate using SmartEvals that was higher than or equal to the response rates we previously achieved using our divisional paper surveys."
Associate Academic Dean
"LOVE THIS THING!!!!!! I went through all the faculty data for Education Dept. They are so clear and concise, it takes no time to see strengths and weaknesses. I really like the chart on each report that clearly tells them what they should focus on for improvement, and what their strengths are."
Chair of the Education Department
University of Utah
"I love the resetting evaluations for students feature and have had to use this a couple dozen times already. Thanks to ... the [SmartEvals] team for getting everything set up on such a short timeline. I’m very glad we chose [SmartEvals] and you should be proud of your outstanding customer service in a time when it’s the exception instead of the rule."
Program Manager - Student Course Feedback
"Check out http://info.smartevals.com. ...No one can see an individual student’s responses - one of the benefits of working with an outside company that can make that commitment to students. There are way too many reporting and settings options for me to get into, and I sure would not represent them well... It does work very well for us though."
University of Texas
"The first thing that comes to mind is the excellent service SmartEvals.com has provided us in the development and implementation of our course evaluations."
"The student response was impressive and the student comments are very helpful in my course planning. Will the faculty have an opportunity to voice and recommend that we continue with this survey vendor?"
"Every time I think Gap can’t out do itself for customer service I’m proven wrong. You guys are the best."
Dr. John Cosgrove
Oklahoma City Community College
"Since I conduct my surveys a few times a year there is always one little thing I forget and you folks are wonderful in talking me through my questions. They are always friendly on the phone and are willing to go the extra mile when I have a problem. I truly appreciate you and your staff and whenever I get an opportunity I tell researchers from other colleges and universities. The ability to create my own survey is a true plus and when I can provide instructors an opportunity to add questions I am really pleased. Then the icing on the cake is the ability to have one survey for multiple instructors teaching the same class. This was a definite issue when we were conducting the survey with paper copies."
Dr. Janet Perry
Director of Institutional Effectiveness
The Chicago School
"I ... want to thank you for the immediate attention you always give to the issues we encounter. The support team at [SmartEvals] has always been very quick to resolve the problems. Thank you."
Senior Research Analyst - Office of Institutional Research
Seattle University - College of Nursing
"You guys are the best tech support I’ve ever dealt with, you go above and beyond."
"Thank you for taking the time and great care in responding to my concerns. I greatly appreciate your help. SmartEvals provides the best care and support in the world!"
Evaluations Department Manager
Delaware State University
"The [SmartEvals] team did a great job working with our school to deliver exceptional response rates. They are willing to try ANYTHING. In fact, our Fall 2007 semester using [SmartEvals] was our most successful student evaluation...in the entire history of Delaware State University!"
Dr. Ricky Hardy
Office of Testing
"The on-line evaluation system was easy to use and time-efficient. In fact, having the opportunity to complete evaluations on my own time schedule and at my own pace allowed me to provide more complete information than I might have otherwise. The e-mail reminders linked to the website were also helpful."
"Check out http://info.smartevals.com. ...your dean can specify questions that will appear on every survey across the board, and instructors can go in and add some of their own - but instructors cannot mess with the standard ones. This comes in handy for certain classes, like art, where an instructor might seek feedback on the studio setup. Faculty get to see reports on their classes, department chairs can see their division, and the dean can see everything."
"Thanks for all your help. It is truly exemplary."
Associate Dean for Administration
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