SmartEvals.com - Customer Testimonials

Holy Family University

Everyone was pleased with the results of the pilot. Faculty were particularly impressed with the increased number and extent of written comments provided by the students.

S. Maureen McGarrity, Ph.D.
Vice President for Academic Affairs

Colorado State University - Pueblo

I am thrilled with the OnlineCourseEvaluations.com (OCE) system; I couldn't be happier! Everybody likes the reports that are provided and all the information that is so easily available. The School got a 75% response rate our first semester with OCE, and it would have actually been more like to 85% if some of the courses that had already been completed and evaluated were included.

Michael Fronmueller
Dean - Hasan School of Business

Westminster College

Using OnlineCourseEvaluations.com is quick and easy.

Meggan Levitt
Faculty Technology Center

University at Buffalo: School of Social Work

OCE is a rare breed in software companies. You truly understand the meaning of customer service!

Judah R. Gibson
Assistant to the Associate Dean for Academic Affairs

North Central Texas College

Thanks I knew you guys would come through for us like a champ. I keep telling all my peers how great your customer service is.

David Brown
Director of Institutional Research

Delaware State University

The Online Course Evaluations team did a great job working with our school to deliver exceptional response rates. They are willing to try ANYTHING. In fact, our Fall 2007 semester using Online Course Evaluations was our most successful student evaluation...in the entire history of Delaware State University!

Dr. Ricky Hardy
Office of Testing

Edgewood College

The on-line evaluation system was easy to use and time-efficient. In fact, having the opportunity to complete evaluations on my own time schedule and at my own pace allowed me to provide more complete information than I might have otherwise. The e-mail reminders linked to the website were also helpful.

Jeffrey A. Jones
Student

Montgomery County Community College

One of the reasons we chose Online Course Evaluations was that they had a very simple and easy solution that solved all of our needs. One of the reasons we went with this company is that everyone has such a positive/can do attitude...and they deliver too!

Dr. Joan Brookshire
Associate Vice President of Academic Affairs

University of Tampa

If you want the most detailed analyses of your course evaluations and if you are really interested in improving your teaching via course evaluations, OCE is the company to choose.

Jeff Skowronek
Assistant Professor, Department of Psychology

Colorado State University - Pueblo

We were extremely happy with the results after our first semester with OnlineCourseEvaluations.com and got considerably better response rates than we expected. Also, I have not heard one single complaint from a student; many even commented on how easy it was to use the OnlineCourseEvaluations.com system and felt secure that it offered them confidentiality

Russ Meyer
Provost and Vice President Academic Affairs

Rockland Community College

I am not the kind of person that wants to understand a system from top to bottom. When I have a question I prefer to call someone and have my question directly answered. Everyone at Online Course Evaluations is humble with a great attitude. They give great customer service, and that really sets them apart from other vendors. This makes administering the system very easy.

Michael Lipkin
Director, Office of Institutional Research

University of Mary

Working with OCE has been a very positive experience. Their technical support team has been quick to respond to requests for assistance, and I have been pleased with the level of customer service provided. We have recently completed a pilot of the OCE system, and we will be replacing our paper-based evaluations with OCE.

Monte Schaff
Title III Coordinator

University at Buffalo: School of Management

Contrary to my expectations for the vast majority of questions (85%) the average rating given by our students went up by somewhere between .01 and .20 points with the Online Course Evaluations system. In other words the students who completed evaluations seemed to be systematically more favorable to their instructors

Frank Krzystofiak
Associate Dean for Exec. Ed.

North Central Texas College

Thanks so much for your help. I am getting so many great comments because it is a new experience for us all. Again, overall the students and faculty just love this system!

Maurice Robeson
Vice President of Instruction

Edgewood College

After our first semester of using Online Course Evaluations, our faculty were thrilled with the reporting and analysis tools at their fingertips and were thrilled to see a 15% jump in our response rates.

David Smalley
Manager of Institutional Research

The most important thing which I liked was that the evaluation was online and so convenient. It was easy to use and understand as only the courses we registered for were shown on the screen. We did not have to search for those. Overall it was a good experience.

Ami Shah
Student

University of Tampa

Online Course Evaluations are much easier to use than the old paper and pencil method... I think more schools should use online evaluations to receive more accurate and honest responses.

Hillary
Student

North Central Texas College

Larry and his team are the best at what they do, and the customer service support is second to none...

David Brown
Director, Institutional Research

NYU Wagner

The faculty was amazed at the amount of useful data that was available immediately

Rafael Hernandez

UB School of Social Work

We were very happy with the response rates using OCE. In fact, it was about double what we received using another vendor the previous semester.

Dr. Kathleen A. Kost

University of Texas

The first thing that comes to mind is the excellent service SmartEvals.com has provided us in the development and implementation of our course evaluations.

Stephanie Tamborello

John Brown University

As always, your speedy service is a joy!

Cheryl Perkins
Administrative Assistant to the Dean of Undergraduate Studies

Washburn University

I’m glad you’re ’taking care of business’ with our B-School data!

Tim Peterson
Dean Academic Outreach

Carnegie Mellon University

I appreciate (as always) your friendly and patient support!

Joy Cavaliero
Associate Registrar

Carnegie Mellon University

The system provides many venues for reporting for instructors, dept head and deans and our public domain. You can turn on and turn off features in most cases.

Joy Cavaliero
Associate Registrar

Seattle University

...they have consistently been able to understand our unique issues and help me troubleshoot solutions for our course structure and special needs...

Morgan Malmquist Dutton
Academic Systems and Operations - College of Nursing

The Chicago School

I also want to thank you for the immediate attention you always give to the issues we encounter. The support team at OCE has always been very quick to resolve the problems. Thank you.

Alison Gillings
Senior Research Analyst - Office of Institutional Research

Governors State University

Setting up our first evaluation was much easier than I had thought it would be. The system is very easy to use!

Veronica Williams
Director, Extended University

North Central State College

The OCE system was very user friendly and intuitive to setup. Setting up our first evaluation was a breeze!

Gina Kamwithi
Chair, Community Education Department

NYU School of Social Work

“I’ve been meaning to write to you and express my sincerest gratitude for the help you and your staff have given us in implementing our online course evaluations program this summer. The experience overall was wonderful. Even though it was my first time implementing such a system, your staff was always courteous and helpful. The program has been very easily accessible and I’m very pleased with the outcomes thus far. Again, I want to thank you for all of your professionalism and attention to detail. Your thoroughness in guiding and helping me set up the system made for an effortless transition. P.S. I love the audio help guide!

Christine Campbell
Registration Services Manager

Edgewood College

Years ago, we were paying an outside company to do our 15-item teacher evaluations, and it was quite expensive in terms of time and money. Once we switched to Online Course Evaluations, we started saving 40% every year. It wasn’t just theoretical money either; we literally reduced our budget line for evaluations by $4,000. The real savings (if you add in the time it freed me up to do my job) was probably double

David Smalley
Manager of Institutional Research

Arizona State University

If it’s context, don’t do it at all! Get someone else to do it; someone who can do it more efficiently, cheaper and better. We have to stop thinking of vendors as vendors, and think of them as partners. We have to do this,” schools no longer have the luxury of investigating such decisions for months on end. Watch his Keynote speech: http://campustechnology.com/Microsites/Campus-Technology-08/CT08-Home.aspx

Adrian Sannier
VP and CIO

Cochise Community College

we will have a significantly better pool of data

George Self
Director of the Online Campus

Keystone College

I must admit I was skeptical as to whether or not online response rates would be equivalent to a paper process administered to a captive audience in a class, but it is working for us.

Charlie Prothero
Chief Information Officer

Jeffrey A. Jones
Student

Cochise Community College

We are currently only surveying about 25% of our face-to-face classes (since it is so labor intensive and cost prohibitive to type those comments); so if we can even improve the response to 50% of our classes by using OnlineCourseEvaluations.com then we will have a significantly better pool of data.

George Self
Director of the Online Campus

Washburn University

The student response was impressive and the student comments are very helpful in my course planning. Will the faculty have an opportunity to voice and recommend that we continue with this survey vendor?

John Kratina
Instructor

Judson University

Thanks so much for the email! I can always count on you (GAP Support) to help me answer all the questions I get from our Judson instructors and administrators.

Martha Johnson
Director of Online Education and Instructional Technology

Keystone College

Check out http://www.onlinecourseevaluations.com. From a technical perspective, they have an easy to implement single-sign-on process that we were able to splice our SIS into... It all runs on their servers and you access everything via browser... Support is great, and the system is built from the ground up for course evals, unlike a generic survey product that’s been tweaked.

Charlie Prothero
Chief Information Officer

Keystone College

Check out http://www.onlinecourseevaluations.com. ...your dean can specify questions that will appear on every survey across the board, and instructors can go in and add some of their own - but instructors cannot mess with the standard ones. This comes in handy for certain classes, like art, where an instructor might seek feedback on the studio setup. Faculty get to see reports on their classes, department chairs can see their division, and the dean can see everything.

Charlie Prothero
Chief Information Officer

Keystone College

Check out http://www.onlinecourseevaluations.com. ...No one can see an individual student’s responses - one of the benefits of working with an outside company that can make that commitment to students. There are way too many reporting and settings options for me to get into, and I sure would not represent them well... It does work very well for us though.

Charlie Prothero
Chief Information Officer

Lamar University

I want to take this opportunity to thank you for your outstanding support in our recent round of evaluations!

Tom Matthews, Ph.D.
Director of Assessment

Philander Smith College

The implementation was a great success! Kudo’s to your tech support staff.. They helped me get the program up and running in a short time frame.

Beverly Richardson
Director of Research and Assessment

Carnegie Mellon University

Thank you! This is what you call great customer service.. seriously!!

Joy Cavaliero
Associate Registrar

Lesley University

You guys rock! Thank you so much for your help - this is great.

Karen Muncaster
Associate VP

Western State College

I always received help when I needed it and the help was always given in a calm, clear, and concise manner.

Ann Wegert
Academic Affairs Office