"My anxiety about administering your online course evaluations has indeed been unfounded because of the tremendous support [SmartEvals's] support team has once again given me. I’m beyond pleased with your company’s customer support, which is surely unrivaled. ... I particularly appreciate their patience, and their encouraging words that I’ll improve my mastery of the system. ... Trust me, I’m one of your biggest cheerleaders, and believe quality should be recognized and spoken about. ... Every time I think [SmartEvals] can’t outdo itself for customer service, I’m proven wrong. You guys are the best.
 "

"Setting up our first evaluation was much easier than I had thought it would be. The system is very easy to use!"

"I am so happy to have the opportunity to tell you what a wonderful, outstanding staff you have! ... This service is above and beyond! ... If only the rest of the world worked like you all...."

"I love the resetting evaluations for students feature and have had to use this a couple dozen times already. Thanks to ... the [SmartEvals] team for getting everything set up on such a short timeline. I’m very glad we chose [SmartEvals] and you should be proud of your outstanding customer service in a time when it’s the exception instead of the rule."

"The [SmartEvals] team did a great job working with our school to deliver exceptional response rates. They are willing to try ANYTHING. In fact, our Fall 2007 semester using [SmartEvals] was our most successful student evaluation...in the entire history of Delaware State University!"

"Montgomery Community College has very stringent reporting rules. These rules determine which deans get to see which results and how often tenured instructors are required to show their results to the administration. One of the reasons we chose [SmartEvals] was that they had a very simple and easy solution that solved all of our needs. ... Everyone has such a positive, can-do attitude...and they deliver too!"

"From a technical perspective, they have an easy to implement single-sign-on process that we were able to splice our SIS into. It all runs on their servers and you access everything via browser. ... Your dean can specify questions that will appear on every survey across the board, and instructors can go in and add some of their own .... No one can see an individual student’s responses--one of the benefits of working with an outside company that can make that commitment to students. ... I must admit I was skeptical as to whether or not online response rates would be equivalent to a paper process administered to a captive audience in a class, but it is working for us"

"I feel I am better informed because of those who utilize the system."

"Thanks for all your help. It is truly exemplary."

"Thank you for taking the time and great care in responding to my concerns. I greatly appreciate your help. SmartEvals provides the best care and support in the world!"

"I want to take this time to express my utmost satisfaction with the support staff at SmartEvals. On a scale from 1-10, I would rate all of them a 10. Please let your staff know that I really appreciated each and every one of them that I had the pleasure of speaking with."

"While we were very happy with the product during our pilot, you should know that the support we received from SmartEvals ... was a key factor in my support of your product as the one for our institution. We are a small institution with a small support staff.  ... Our immediate needs were very basic and we were up and running within days of me actually sitting down to concentrate on getting the service set up."

"I am thrilled with the [SmartEvals Course Evaluations] system; I couldn’t be happier! Everybody likes the reports that are provided and all the information that is so easily available. The School got a 75% response rate our first semester with [SmartEvals] ...."

"The on-line evaluation system was easy to use and time-efficient. In fact, having the opportunity to complete evaluations on my own time schedule and at my own pace allowed me to provide more complete information than I might have otherwise. The e-mail reminders linked to the website were also helpful."

"Thank you! This is what you call great customer service.. seriously!!"

"I would like to send a very special thank you to your entire support team. I would not [have] been able to deploy our Fall 2013 end of semester e-surveys without the expertise of your entire support group."

"You guys rock! Thank you so much for your help; this is great."

"The implementation was a great success! Kudos to your tech support staff.. They helped me get the program up and running in a short time frame."

"The student response was impressive and the student comments are very helpful in my course planning. Will the faculty have an opportunity to voice and recommend that we continue with this survey vendor?"

"I’m glad you’re ’taking care of business’ with our B-School data! ... Your stellar support continues to exceed my expectations!"

"I wish all my vendors had your level of support talent and professionalism. "

"The most important thing which I liked was that the evaluation was online and so convenient. It was easy to use and understand as only the courses we registered for were shown on the screen. We did not have to search for those. Overall it was a good experience."

"The first thing that comes to mind is the excellent service SmartEvals.com has provided us in the development and implementation of our course evaluations."

"I always get the help I need from your friendly support staff."

"I ... want to thank you for the immediate attention you always give to the issues we encounter. The support team at [SmartEvals] has always been very quick to resolve the problems. Thank you."

"At Edgewood College we were already using evaluation software to do our course evaluations online, but were finding that the software was not scalable to the size of our small college. In addition, our response rates were pretty low because it was not as well run as this service. After our first semester of using [SmartEvals], our faculty were thrilled with the reporting and analysis tools at their fingertips and were thrilled to see a 15% jump in our response rates. ... We started saving 40% every year. It wasn’t just theoretical money either; we literally reduced our budget line for evaluations by $4,000. The real savings (if you add in the time it freed me up to do my job) was probably double."

"Had to take the time to tell you how much I appreciated this [online course evaluation system]! They’re just so much faster, easier to complete and make comments on. I did mine today on my smartphone! How easy is that!?! Thanks so much!
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"Good Product. Excellent customer support team."

"Everyone was extremely helpful. "

"SmartEvals customer service continues to be super."

"The online evaluation system was easy to use and time-efficient. In fact, having the opportunity to complete evaluations on my own time schedule and at my own pace allowed me to provide more complete information than I might have otherwise. The e-mail reminders linked to the website were also helpful."

"Your customer service has been awesome and some of the best I’ve ever encountered. I genuinely look forward to working with you and your company."

"99% of our full time instructors use DropGuard for attendance and early alert. ... About 66% or our adjuncts use it. ... The product has been a positive cultural change at EMCC. Faculty love the ease of sending information to students, and students appreciate the feedback from instructors. When we coupled automatic phone calls with absence warnings, we expected most students to opt out of receiving calls; this has not been the case. They do actually press a key to indicate if they are returning to class after an absence or intend to drop. ... Our band director is excited about the new attendance procedure because he carries his tablet to the marching field. He will be able to enter attendance data on the field instead of carrying a scrap of paper back to his office to transfer information to DropGuard. We enjoy SmartEvals’s responsiveness to our requests for change and integration with Canvas!"

"I appreciate (as always) your friendly and patient support!"

"Contrary to my expectations for the vast majority of questions (85%) the average rating given by our students went up by somewhere between .01 and .20 points with the [SmartEvals] system. In other words, the students who completed evaluations seemed to be systematically more favorable to their instructors."

"Working with [SmartEvals] has been a very positive experience. Their technical support team has been quick to respond to requests for assistance, and I have been pleased with the level of customer service provided. We have recently completed a pilot of the [SmartEvals] system, and we will be replacing our paper-based evaluations with [SmartEvals]."

"Check out http://info.smartevals.com. ...your dean can specify questions that will appear on every survey across the board, and instructors can go in and add some of their own - but instructors cannot mess with the standard ones. This comes in handy for certain classes, like art, where an instructor might seek feedback on the studio setup. Faculty get to see reports on their classes, department chairs can see their division, and the dean can see everything."

"Years ago, we were paying an outside company to do our 15-item teacher evaluations, and it was quite expensive in terms of time and money. Once we switched to Online Course Evaluations, we started saving 40% every year. It wasn’t just theoretical money either; we literally reduced our budget line for evaluations by $4,000. The real savings (if you add in the time it freed me up to do my job) was probably double"

"Thank you so much for the excellent customer service you provide to the students and faculty at STC."

"One of the reasons that we have stayed with [SmartEvals] is that your customer service is extraordinary. ... Thanks for all your help. It is truly exemplary."

"It has been a pleasure to work with you. I always received help when I needed it and the help was always given in a calm, clear, and concise manner."

"Every time I think Gap can’t out do itself for customer service I’m proven wrong. You guys are the best."

"Your responsiveness is one of the reasons my pilot has gone so well. I have been made to feel like the success of my project was a top concern, which has been atypical in my experience with software support."

"Dear Mr. Piegza: I’m the director of institutional research at Mansfield University. My anxiety about administering your online course evaluations evaluations have indeed been unfounded because of the tremendous support Gap’s support team has once again given me. I’m beyond pleased with your company’s customer support, which is surely unrivaled. Robin and Howard have been their usual amazing selves. I particularly appreciate their patience, and their encouraging words that I’ll improve my mastery of the system."

"The system provides many venues for reporting for instructors, [department heads, deans] and our public domain. ... The support is excellent! ... I appreciate (as always) your friendly and patient support! ... This is what you call great customer service--seriously!!"

"I can always count on [SmartEvals Customer Support] to help me answer all the questions I get from our Judson instructors and administrators."

"Check out http://info.smartevals.com. ...No one can see an individual student’s responses - one of the benefits of working with an outside company that can make that commitment to students. There are way too many reporting and settings options for me to get into, and I sure would not represent them well... It does work very well for us though."

"[SmartEvals Support has] consistently been able to understand our unique issues and help me troubleshoot solutions for our course structure and special needs. They always went above and beyond the call of duty and patiently walked me through every change and solution. They took the time to develop an understanding of our course structure that enabled [them] to troubleshoot our various issues and create a mechanism for your system to meet our needs every quarter."

"We were very happy with the response rates using [SmartEvals]. In fact, it was about double what we received using another vendor the previous semester.
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"I must admit I was skeptical as to whether or not online response rates would be equivalent to a paper process administered to a captive audience in a class, but it is working for us."

"The experience overall was wonderful. Even though it was my first time implementing such a system, your staff was always courteous and helpful. The program has been very easily accessible and I’m very pleased with the outcomes thus far. Again, I want to thank you for all of your professionalism and attention to detail. Your thoroughness in guiding and helping me set up the system made for an effortless transition. P.S. I love the audio help guide!"

"We were surprised to get a response rate using SmartEvals that was higher than or equal to the response rates we previously achieved using our divisional paper surveys."

"I want to take this opportunity to thank you for your outstanding support in our recent round of evaluations!"

"We were extremely happy with the results after our first semester with [SmartEvals] and got considerably better response rates than we expected. Also, I have not heard one single complaint from a student; many even commented on how easy it was to use the [SmartEvals] system and felt secure that it offered them confidentiality."

"[SmartEvals] is a rare breed in software companies. You truly understand the meaning of customer service!"

"SmartEvals provides the best support - always professional, informed, and patient! -- sheila-givens@utulsa.edu"